Privacy Policy

Ebb & Flow Leather

Last updated: March 2026

 

Ebb & Flow Leather ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.ebbandflowleather.com ("Website"), place orders, or interact with us.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) where applicable. If your business qualifies as a small business operator (annual turnover $3 million or less and no exceptions apply), we are not strictly covered by the Privacy Act, but we follow these principles as best practice.

 

1. What Personal Information We Collect

We may collect:

• Contact and order details: Name, email address, shipping/billing address, phone number (when you create an account, place an order, or contact us).

• Payment information: Processed securely via our payment provider eWAY — we do not store your full credit/debit card details.

• Technical data: IP address, browser type, device info, pages visited, and referral sources (for site analytics and security).

• Cookies and similar tech: We use essential cookies for site functionality (e.g., cart persistence, session management). Optional cookies (e.g., for analytics) may be used if enabled.

We only collect information that is reasonably necessary for our functions (e.g., fulfilling orders, shipping, customer service).

 

2. How We Collect Personal Information

• Directly from you: When you order, register an account, sign up for newsletters (if offered), or contact us.

• Automatically: Via cookies, server logs, and analytics tools.

• From third parties: Rarely, e.g., shipping carriers for delivery updates.

 

3. How We Use Your Personal Information

We use it to:

• Process and fulfill orders (including shipping via carriers like Australia Post).

• Process payments securely through eWAY.

• Communicate with you about your order, returns, or inquiries.

• Improve our Website and services (via anonymous analytics).

• Comply with legal obligations (e.g., tax records, fraud prevention).

We do not use your information for unrelated marketing without your consent.

 

4. Disclosure of Personal Information

We may disclose your information to:

• Payment processors (e.g., eWAY) for transaction completion — they handle it under their own privacy policies and PCI DSS standards.

• Shipping/delivery providers (e.g., Australia Post) to fulfill orders.

• Service providers (e.g., hosting, email tools) under strict confidentiality.

• Authorities if required by law (e.g., court order).

We do not sell your personal information to third parties.

 

5. Security of Your Personal Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure (e.g., secure servers, encryption for transmissions, access restrictions). However, no method is 100% secure — we cannot guarantee absolute security.

 

6. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us (subject to legal exceptions). We will respond within a reasonable time. To update account details, log in to your account or email us.

 

7. Cookies and Tracking

Our site uses cookies for essential functions. You can manage preferences via your browser settings, but disabling may affect site use. We may use tools like Google Analytics for aggregated insights (no personal identification).

 

8. International Transfers

Some service providers (e.g., cloud hosting) may be overseas. We take steps to ensure appropriate protections.

 

9. Complaints

If you have a privacy concern, contact us first. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

10. Changes to This Policy

We may update this policy. Changes will be posted here with the updated date. Continued use of the Website constitutes acceptance.

 

Contact Us

For privacy questions: contact@ebbandflowleather.com

Business: Ebb & Flow Leather, Gosford, NSW, Australia 

 

hank you for trusting us with your information while shopping our handcrafted leather goods!