Terms and Conditions

Ebb & Flow Leather

Last updated: March 2025

 

These Terms and Conditions ("Terms") govern your use of the website www.ebbandflowleather.com ("Website") and any purchases of products from Ebb & Flow Leather ("we", "us", "our"). By accessing the Website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use the Website or place orders.

 

1. About Us

Ebb & Flow Leather is an Australian business specializing in handcrafted leather products. Our contact details:

• Business Name: Ebb & Flow Leather

• ABN: 91 629 790 656

• Email:Contact@ebbandflowleather.com 

• Address: 

All prices are in Australian Dollars (AUD) and include GST where applicable.

 

2. Products and Orders

• All products are handcrafted leather goods (e.g., bags, wallets, accessories) made to a high standard using quality materials.

• Product descriptions, images, and specifications on the Website are accurate to the best of our knowledge but may vary slightly due to the handmade nature (e.g., minor colour variations in natural leather).

• Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order (e.g., due to stock unavailability, pricing errors, or suspected fraud).

• We will confirm acceptance by sending an order confirmation email. A contract forms only upon our acceptance.

 

3. Pricing and Payment

• Prices are as displayed on the Website at the time of order and include GST. Shipping costs are added at checkout.

• We accept payments via credit / debit card via eWAY, PayPal.

• Full payment is required before dispatch. Title and risk in the goods pass to you upon delivery.

 

4. Shipping and Delivery

• We ship Australia-wide and internationally.

• Estimated delivery times: [e.g., 3–7 business days within Australia; longer for handmade/custom items or rural/remote areas]. These are estimates only — delays may occur due to production, carriers, or unforeseen issues.

• Shipping costs are calculated at checkout based on destination and order size.

• Risk of loss/damage passes to you upon delivery to the carrier (for Australia Post/couriers). We are not liable for carrier delays or issues post-dispatch.

• We will notify you of any significant delays and offer options (e.g., refund or alternative dispatch).

 

5. Returns, Refunds, and Exchanges

We stand behind our products and fully comply with Australian Consumer Law (ACL).

• Change of mind: We do not offer cash refunds or exchanges to your original payment method if you simply change your mind, decide you no longer like the product, find it cheaper elsewhere, or for any other non-fault reason. However, as a goodwill gesture, we may offer store credit (issued as a credit note for future purchases on our website or in-store) for unused/unworn items returned in original condition with all tags and packaging intact, within [e.g., 14/30 days] of delivery. Store credit will be for the full product value (excluding original shipping fees), and return shipping costs are at your expense. This is at our discretion and subject to inspection upon return. To request: Email us at contact@ebbandflowleather.com. with your order number, photos of the item, and reason. We will provide instructions if approved.

• Faulty or incorrect items: If a product is faulty, misdescribed, damaged on arrival, or does not meet ACL consumer guarantees (e.g., not of acceptable quality), contact us within a reasonable time (ideally within 30 days). We will provide repair, replacement, or full refund (including return shipping if applicable) at our discretion, in line with ACL requirements.

• Custom/handmade items: Due to their bespoke nature, change-of-mind returns (including store credit) may be limited or unavailable (noted on the product page where relevant), but full ACL rights apply for major faults.

 

6. Warranties and Consumer Guarantees

• Our goods come with guarantees under Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

• Except as required by law, we provide no additional warranties.

 

7. Intellectual Property

All designs, logos, photos, and content on the Website are our property or licensed to us. You may not reproduce, copy, or use them without permission (except for personal shopping use).

 

8. Limitation of Liability

To the extent permitted by law:

• We are not liable for indirect, consequential, or special losses (e.g., lost profits).

• Our total liability is limited to the price paid for the relevant product(s).

• We are not responsible for third-party services (e.g., payment processors, carriers).

8A: Phone Case Protection Disclaimer. 

Our leather phone cases are handcrafted to provide stylish protection and some level of impact resistance for everyday use. However:

• We do not guarantee or warrant that the case will prevent all damage to your phone, including but not limited to cracked screens, scratches, dents, water damage, or any other harm from drops, impacts, falls, accidents, or misuse.

• No phone case can offer complete or absolute protection against damage in all circumstances — protection depends on factors like drop height, angle, surface, phone model, and usage.

• To the maximum extent permitted by law (including under the Australian Consumer Law), we are not liable for any damage to your phone, loss of data, or any consequential, indirect, or special losses arising from the use (or failure to protect) of your phone while using our case.

• This disclaimer does not affect your rights under Australian Consumer Law for the case itself. Our cases come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 

9. Privacy

Your personal information is handled per our Privacy Policy https://www.ebbandflowleather.com/privacy 

 

10. Changes to Terms

We may update these Terms. Continued use of the Website/orders after changes constitutes acceptance. Check this page periodically.

 

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes are subject to the non-exclusive jurisdiction of NSW courts.

 

12. Contact Us

 

For questions, returns, or issues: contact@ebbandflowleather.com.

Thank you for shopping with Ebb & Flow Leather — we appreciate your support for handcrafted Australian leather goods!